FAQS

FaQs. General Information

Need help?

Here is a list of our most frequently asked questions.
If you don’t find the answer to your question here,
contact us and a response will be sent to you within 24 – 48 hours.

General Enquiries

Email: info@oshunswim.co.uk

How to place an order?

To purchase items simply click on the Add To Cart option of the item(s) that you want. The item(s) will then be added to your shopping cart. You can either view your shopping cart or Check Out.

Items in your cart are not reserved for you and are available for other people to buy so make sure you act fast if there’s something you really want.

Can I cancel my order?

You can cancel your order, for any reason, up to the moment it is processed. Once it has been processed, you cannot cancel but you may return your order.

Do you offer exchanges?

Unfortunately we do not offer an exchange service. If you do not want to keep your item, please click to see our Returns Policy.

How to track your order.

Tracking is quick and easy. You will have received tracking number along with the confirmation of your delivery. Simply copy the 'tracking number' into the Track My Order page for a delivery update.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay.

How long will it take for my item(s) to arrive?

Our goal is to offer you the best shipping times, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.  

  • Processing time: 24 hours to process your order.

How much does Shipping Cost?

We offer FREE UK shipping for all orders over £30 and FREE Worldwide Shipping on all orders over £50

UK Delivery

Type

Lead Time

Cost

Standard UK Delivery
2 - 3 Working Days
£2.99
Orders over £30
2 - 3 Working Days
FREE


International Delivery

Type

Lead Time

Cost

International Standard Delivery
5 - 7 Working Days
£8.99
Orders over £50
5 - 7 Working Days
FREE

I haven't received my item. What can I do?

If you still have not received your order(s) after a reasonable time, please contact us.

Will I be charged additional import duties (Non-UK Orders Only)?

You may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be. If you are unsure and would like to discuss this with us then please contact us for more information.

Where do you currently ship?

We currently offer FREE shipping to the following countries:

United States
Canada
Australia
UK
New Zealand
France
Germany
Japan
Netherlands
Spain
Russia

Can I track my order?

Yes, tracking is quick and easy. You will have received tracking number along with the confirmation of your delivery. Simply copy the 'tracking number' into the Track My Order page for a delivery update.

Returns Policy

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please send a photo with the damaged good to us at info@oshunswim.co.uk with the subject line: DAMAGED, and include your order number.

  • We will email you back with instructions on how to return your unwanted/damaged item(s).

  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. 

  • Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Oshun Swimwear will not be liable for lost returns.)

Please allow up to 14 working days for action of your return.

Please note: Oshun Swimwear will only reimburse the cost of the products and not any postage or shipping fees.

How do I get a refund?

You will receive a full refund for the following issues:

- The wrong item was received in terms of colour (evidence is needed).
- The package has arrived in a damaged condition (evidence is needed).
- The order went missing.

Returns Shipping Costs

Unfortunately we do not currently offer prepaid returns. If you need to return your order please follow the instructions on the returns policy and send your parcel back to our warehouse address.

Returns Address

O.TWO.O Cosmetic Returns
Please contact us for a Returns Form.

I haven't received my item. What can I do?

We are sorry to hear that you haven’t received all of your order. If you are missing any item(s) please ensure your order confirmation email includes all the items.

If your order confirmation includes the missing any item(s) then you will receive your other items separately, or be contacted by a member of customer service about this.

If you have any concerns then please get in touch with our customer service team at info@oshunswim.co.uk.

How do I cancel my account?

In order to cancel/close your account please email info@otocosmetics.co.uk and provide us with your account name or email address, we will then close your account and advise when it is done.

What payment methods do you accept?

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Ask a Question

If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer on this page. Simply click on the relevant heading, eg Orders and then on the question that matches your query.

Still can’t find the answer you’re looking for? You can contact us by using the form below. A response will be sent to you within 24 – 48 hours